Terms of use

What Hemline does

Hemline helps South African students and recent graduates apply for bursaries, vac work, internships, graduate programmes and jobs. You add your CV once and paste an ad, and Hemline uses AI to give you a tailored CV, a cover letter, a match score out of 100, the gaps it found and tips. You can edit the results, download them as PDFs and keep track of your applications.

The match score shows how well the experience in your CV fits what the ad asks for. It's a guide to help you improve, not a prediction of what an employer will decide.

Your account

• Use your own name and an email address you can access, and keep your password private.
• An account is for one person. Don't share it, and tell us if you think someone else has used it.
• You need to be 18 or older, or have permission from a parent or guardian, to use Hemline.

Your responsibilities

• Only add real information. Everything you put in your CV must be true and about you.
• Check every document before you send it. AI can make mistakes, such as a wrong date, an awkward sentence or a misread name. You decide what you send, and you're responsible for it.
• Only include other people's details, such as references, if they've agreed.
• Only upload content that you have the right to use.
• Don't misuse Hemline (see Acceptable use below).

The honesty rule

Hemline never invents experience. The AI only rewords, reorders and emphasises what is already in your CV, and a check built into our code removes any made-up entries or skills and puts back your real names, grades and dates. If an ad asks for something your CV doesn't show, Hemline tells you about the gap instead of filling it with something false.

Please keep to the same rule yourself: don't add experience, qualifications or results you don't have. False information on an application can cost you the opportunity, and in some cases it's a crime.

Credits and payments

• Each tailored application (a tailored CV and cover letter for one ad) uses one credit. New accounts get free credits to start.
• You buy more credits in one-time packs. There is no subscription and you will never be charged automatically.
• The current packs and prices are shown on our pricing section and at checkout, in South African rand. The price you see at checkout is the price you pay.
• Credits don't expire. They belong to your account and can't be transferred or swapped for cash, except as a refund below. If you delete your account, any unused credits are deleted with it.
• A failed generation never uses a credit. If tailoring fails for any reason, the credit goes straight back to your account.
• Refunds: if you ask within 7 days of buying a pack, we'll refund the credits from that pack that you haven't used, in line with the cooling-off period in the Electronic Communications and Transactions Act. Contact us from the email address on your account, and we'll refund you using your original payment method.
• If a fault on our side means you didn't get what you paid for, contact us and we'll fix it, restore your credit or refund you.

No guarantee of interviews or offers

Hemline helps you present your real experience as well as possible for each ad, but we can't promise interviews, offers, bursaries or any other outcome. Employers and funders make their own decisions.

Acceptable use

When you use Hemline, you agree not to:

• create applications with false information, or use someone else's CV without their permission;
• upload anything unlawful, harmful or offensive, anything that infringes someone else's rights, or malicious files;
• try to get around our limits, such as the daily upload limit or the credit system;
• try to access other people's accounts or data, or to break, overload or reverse engineer the service;
• use bots, scripts or scraping to use Hemline at scale, or resell access to it; or
• use what Hemline produces to mislead, harass or harm anyone.

Your content

Your CV and the documents Hemline makes for you are yours. You give us permission to store and process them only so that we can provide Hemline to you, including sending them to our AI provider as our privacy policy explains. We don't claim ownership of them and we don't use them for marketing.

Availability and changes to the service

We work to keep Hemline running, but it may sometimes be unavailable for maintenance or because of problems with our providers. We may add, change or remove features as Hemline grows. If we ever close Hemline, we'll give you notice so you can download your documents, and refund credits you bought but haven't used.

Limitation of liability

As far as the law allows:

• Hemline is provided as it is. The documents it makes are drafts for you to check, and we don't promise they will be free of errors.
• We aren't responsible for indirect or consequential losses, such as a missed opportunity, an unsuccessful application or a missed closing date.
• Our total responsibility to you for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits our responsibility for gross negligence, fraud or anything else the law doesn't allow us to limit.

Ending your account

You can stop using Hemline at any time and delete your account and all your data on the Account page. We may suspend or close an account that breaks these terms, for example through fraud or misuse, and we'll tell you why where it's reasonable to do so. If we close your account when you haven't broken these terms, we'll refund any credits you bought but haven't used.

Changes to these terms

If we change these terms, we'll update the date at the top. If a change is important, we'll tell you by email or in the app before it takes effect. If you keep using Hemline after a change takes effect, the new terms apply; if you don't agree, you can delete your account.

South African law

These terms are governed by the law of the Republic of South Africa, and South African courts deal with any dispute. If something goes wrong, please contact us first and we'll do our best to put it right. You can also approach the National Consumer Commission or another body the law allows.

Contact

For questions about these terms, refunds or your account, contact us using the support email address or WhatsApp number in the contact details on our website.